Outbound Appointment Setter (Call Center Agent)

About Skyleads
Skyleads is a Digital Growth Agency that combines marketing, CRM systems and lead management to help businesses dominate their markets. We are a team of 20+ members, including digital marketers, developers, designers, social media managers, video editors, call center agents and more, and we work with service-based businesses in the United States and Europe.

The role
Our call center works for dental practices across the United States. People see our online ads, fill in a short survey about dental implants, and our agents call them to book a consultation with the practice (our client).

This is an outbound calling role. The people you call have asked for information, but many don’t answer, hesitate about the price or forget their appointment. Your job is to reach them fast, book them and make sure they show up.

What you will do

• Call new leads quickly. When a new lead comes in, you call within 5 minutes, because the faster you call, the more likely they are to answer.
• Have a friendly, structured conversation to understand their dental situation, when they want to fix it and whether they are ready to move forward.
• Book consultations in the practice’s booking system and in our CRM.
• Confirm every appointment the day before and on the same day, by phone and text message.
• Follow up after the appointment. Check whether the patient came, how the consultation went and whether they accepted treatment.
• Follow up with leads who don’t answer through calls, voicemails and text messages, according to our schedule.
• Write clear notes on the CRM.
• Join short daily practice sessions (role-plays) with the team.

What we are looking for

• Fluent, clear spoken English. You will speak with American patients.
• At least 2 years of phone experience in sales, appointment setting, customer service or a call center. Healthcare or dental experience is a plus.
• Comfort making many outbound calls while staying warm and patient.
• Resilience. You can hear “no” or get hung up on without losing motivation.
• Organization and attention to detail. A wrong date or a missed confirmation call means a lost patient.
• Comfort learning new software quickly.
• A proper home setup: reliable internet and a quiet place to work.
• Respect for patient privacy. You will handle health information, and we train you on the US privacy rules (HIPAA).

Nice to have

• Spoken Spanish. Many US patients prefer it.
• Experience with GoHighLevel or another sales CRM.

Schedule
Monday to Friday, covering US business hours. Current shifts are 16:00–00:00 or 21:00–04:00 Athens time, but the schedule is fully flexible and can be adjusted to your preferences and our clients’ needs.

What we offer

• Fixed monthly salary: €900–€1,200, depending on your shift (later shifts are paid more).
• Monthly bonus: we have bonuses based on results.
• Fully remote work
• Full training on dental implants, common patient questions and our call scripts
• Daily coaching in a small team, with a clear view of your own results

How to apply
Send us:

1. Your CV
2. A 60-second voice recording in English, introducing yourself and letting us know why you think you are suitable for the role.